Customer Service

CUSTOMER SERVICE

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Presse Commerce provides publishers with expertise in terms of subscription management and call centers. The publisher is responsible for their own subscription software, but does not have staff to meet the needs of its subscribers.

Customer contact center

Bilingual agents available from 8:00 a.m. to 5:30 p.m. (Eastern time)
Processing correspondence (postal and email)
Processing new subscriptions and renewals
Billing and collection of subscriptions
Inscription to email lists and events

Commitments

Presse Commerce is committed to providing quality customer service to all current and future subscribers and to adapt to the needs of the publisher.

Telemarketing

Cross-selling the publishers’ portfolio
Calls to subscribers of non-renewed subscriptions
Calls to prospects of lists provided by the publisher