Management of magazine subscriptions

We offer a personalized service, tailored to the needs of publishers who want to develop their subscriber portfolio in North America:

Managing your subscriber base, promotion (recruitment) of your titles and distributing your copies.

• Customer contact center with bilingual agents, 8:00am to 5:30 pm

• 1-800 toll-free line for North America

• Processing correspondence (postal and email)

• Handling customer inquiries (damaged goods, etc.)

• Processing of new subscriptions and renewals

• Interaction with external recruitment agencies

• Providing monthly activity reports to publishers

• Billing and collection of subscriptions in Canadian or American currency

• Providing monthly liability report to for publishers

• Monthly remittance to the publisher with detailed report

• Detailed monthly billing to the publisher postal fees and management services

• Creation and management of direct mail, emailing, telemarketing campaigns

• Partnerships with media, festivals and businesses

• Participation in trade shows and other promotional events

• SEM (Search Engine Marketing)

• Promotion via our website

• Email campaigns

• Reception, customs clearance and processing of magazines

• Insertion of labels and poly-bagging of magazines

• Shipping requested copies to subscribers

• Mail sorting management (mail carrier preparation) and postal depot according to Canada Post and US post requirements

Increase the recruitment of new subscribers and benefit from an 80% renewal rate on your titles.

• Customer contact center with bilingual agents, 8:00am to 5:30 pm

• 1-800 toll-free line for North America

• Processing of new subscriptions and renewals

• Providing the subscriber list to the publisher (recruitment and renewals)

• Communication of consumer inquiries (damaged products, etc.) to the publisher

• Collection of subscriptions in Canadian or American currency

• Bi-monthly reimbursement of collections to the publisher with detailed report

• Accredited to work with several subscription management agencies.

Fulfillment of your magazines using your subscriber list.

• Insertion of labels and poly-bagging of magazines

• Shipping requested copies to subscribers

• Verification of subscriber list with Canada Post (Neopost) and that of USPS

• Providing the subscriber list to the publisher (recruitment and renewals)

• Mail sorting management (mail carrier preparation) and postal depot according to Canada Post and US post requirements

• Benefit from competitive postal rates

• Detailed monthly billing to the publisher postal fees and management services.